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Call 910-897-5521
LifeLinkMedical Group

Legal

Nondiscrimination & language help

Everyone is welcome here. Free help is available if you need an interpreter, translated documents or accessibility support.

DRAFT, needs compliance review. Based on the HHS sample notice under Section 1557 of the Affordable Care Act. Confirm the current required wording, name the Section 1557 Coordinator, and add the official HHS-translated taglines for North Carolina's top languages before launch. Remove this box once approved.

Notice of nondiscrimination

LifeLink Medical Group, PLLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. LifeLink Medical Group does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Free help we provide

For people with disabilities, to communicate effectively with us:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats and others)
  • Reasonable changes to policies and procedures

For people whose primary language is not English:

  • Qualified interpreters
  • Information written in other languages

If you need these services, call us at 910-897-5521 or ask at the front desk.

How to file a grievance

If you believe that LifeLink Medical Group has failed to provide these services or discriminated in another way, you can file a grievance with our Section 1557 Coordinator:

[Section 1557 Coordinator name]
901 Denim Drive, Erwin, NC 28339
Phone: 910-897-5521 · Fax: 910-897-2003
Email: office@lifelinkmedical.example

You can file a grievance in person, by mail, by fax or by email. If you need help filing a grievance, our Section 1557 Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.

Language assistance

  • English: ATTENTION: If you speak a language other than English, free language assistance services are available to you. Call 910-897-5521.
  • Español: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 910-897-5521.
  • TODO: add the official HHS translated taglines for the other top languages spoken in North Carolina (Section 1557 requires at least 15).