Arriving for your visit
Please check in 15 minutes before a routine appointment. Bring your insurance card and all the medications you take, or a complete list.
Running 15 minutes or more behind? We may need to find you a new time.
For patients
Everything you need before your visit
What to bring, how insurance and billing work, our office policies and answers to common questions.
New patients
Welcome! To make your first visit smooth, please bring:
- A photo ID
- Your insurance card, if you have one
- All the medications you take, in their bottles, including vitamins and supplements
Please arrive early so we have time to get you checked in.
Insurance
We accept most major insurance plans. Type your plan to check.
Government programs
- Medicare
- NC Medicaid
- Tricare
Private insurance
- Aetna
- Blue Cross Blue Shield
- Cigna
- Humana
- UnitedHealthcare
- MedCost
- Gateway
- Coventry Health
These are the plans our patients use most. If yours isn't listed, call us at 910-897-5521. We may still be able to accept it.
How billing works
- We file claims with your insurance for you.
- Copays are collected at the front desk when you arrive.
- If you have Medicaid, please show your card at every visit.
- Tell us right away if your insurance changes.
- If we don't work with your plan, payment is due at your visit and we'll file the claim for you as a courtesy.
- Services your plan doesn't cover are your responsibility.
No insurance? One simple price.
An office visit is one flat price: $XX. Labs, X-rays and other services are billed separately. You have the right to a Good Faith Estimate of your costs before your visit.
Good to know before you come in
Visit tips, refills and the few charges we have, all in one place.
Changing an appointment
Call us at least 24 hours ahead so we can offer the slot to another patient. Late cancellations and missed visits carry a small fee (see below).
Prescription refills
Ask your pharmacy to fax the request to 910-897-2003. Most refills are ready in one to two business days. Controlled medications are refilled only at an office visit.
Fees
Charges that insurance doesn't cover.
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Late cancellation or missed visitLess than 24 hours' notice. Due before your next appointment.$25
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Returned checkAny check the bank returns unpaid.$30
-
Forms & lettersWork, school and other paperwork not tied to an insurance claim. Paid in advance; some forms need a visit first.from $25
Questions about a charge? Call us at 910-897-5521.
Frequently asked questions
When will I get a bill?
After your insurance pays its part, we'll mail you a statement for any balance. If it isn't paid within 30 days, we'll send a past-due statement.
Will you file my insurance claim?
Yes. We file claims with your insurance for you. If we don't participate with your plan, payment is due on the day of your visit, and we'll still file the claim as a courtesy.
How do I get a prescription refilled?
The quickest route is through your pharmacy: they fax the request to 910-897-2003, and most refills are processed within one to two days. Controlled substances need an office visit. Bringing every medication you take to each appointment keeps your list accurate.
Can you fill out forms for work, school or other programs?
Yes. Forms that aren't related to an insurance claim have a fee starting at $25, paid before we complete them. Some forms need an office visit first.
What if I'm running late?
Please call us. If you arrive 15 minutes or more after your appointment time, we may ask you to reschedule so other patients aren't kept waiting.
Do your providers see patients in the hospital?
No. Our providers don't have hospital privileges, so if you're admitted, the hospital's physicians will direct your care. After you're discharged, call us and we'll schedule a follow-up visit.
What should I do if I need care after hours?
Life-threatening emergency? Call 911 right away. For something urgent that can't wait until morning, phone our main line at 910-897-5521.
How do I ask my provider a question?
For questions about your health, log in to the Patient Portal (opens in a new tab) or call us. Please don't send medical details through our website contact form.
Can either of us end the patient–provider relationship?
Great care depends on trust on both sides. If the partnership ever stops serving your health, either you or the practice may decide to part ways.